Accommodation Policy - Hotel Sonam Palgye, Gangtok

Tariff Policy

  • This rate is valid upto 31st December, 2016.
  • Rates are subject to 10% Service Charge + 1% cess.
  • The Royal Heritage Hotel reserves the right to change the room rates and polices without giving any prior notice.
  • Extra Bed not available in Standard rooms.
Extra bed charges:
  • Room only: Rs. 1,000
  • Room (breakfast included): Rs. 1,250
  • Room (breakfast + lunch/dinner included): Rs. 1,625
  • Room (all meals included): Rs. 2,000

 

Arrival & Departure Policy

  • Check-in: 1:00 P.M.
  • Check-out:12:00 P.M.
  • Early arrival & later check-outs are available on request and subject to availability.
  • A recent government notification requires guests to present proof of identity at the time of check in. 
  • Guests are requested to carry with them the required document during their travel.

Guarantee Policy

  • All bookings must be guaranteed at the time of reservation by a Credit Card or Travel Agency.
  • All major credit cards (Visa, Master Card and Amex are accepted).

Cancellation Policy

  • Confirmed days may be altered and cancelled 30 days prior to the check in date. Intimation must be given to the company in writing.
  • A 50% refund will be issued for cancellations received in writing within 29 to 16 days prior to the check in Date.
  • Full stay will be levied for cancellations received in writing within 15 days prior to the check in date.
  • In the event of a Natural Calamity / Strike / Political Disturbances, when roads are open - the above Cancellation Policy will be applicable.
  • In the event of a Natural Calamity / Strike / Political Disturbances, when roads are closed - a full refund will be made.

Child Policy

  • Maximum of 2 Children below 5 years can stay in the parent's room at no additional charge.
  • Maximum of 1 child above 5 years can stay at an additional extra bed charge.

Maid and Driver Policy

  • As a courtesy to fellow guests, we do not allow domestic help and drivers to stay in the hotel. The hotel has no provision for them.
  • However should you need alternative accommodation, we would be happy to assist.

 

Please note:
  • Effective from 2nd October 2008, the Government has introduced "No-Smoking" legislation for hotels, restaurants and all public places.
  • Smoking is prohibited in all parts of the hotel except in designated bedrooms and outdoor garden areas where smoking is permitted.
  • The hotel has dedicated smoking guest bedrooms. Should you desire a smoking bedroom, please let us know. We shall endeavour to reserve a smoking bedroom for you, subject to availability.